Refund policy

Items eligible for return or exchange
If an item has an initial defect, is damaged in transit or is not the item you ordered, please email us within 7 days of receiving it. Include your order number and information showing the item's condition.

How we handle your request
After reviewing the details, we will explain the return or exchange procedure. If a replacement is unavailable, we normally refund the original payment method after inspecting the returned item. The time until the refund appears on your statement depends on your payment provider or financial institution.

Return shipping costs
We pay return shipping costs for initial defects, damage in transit or an incorrect item sent by us. For any other return that we individually approve, the customer pays return shipping costs.

Returns or exchanges for customer reasons
We do not accept returns or exchanges for a change of mind or other customer reasons.
Opened, assembled or modified effects pedal kits, special-color items and made-to-order items cannot be returned or exchanged, except in cases of initial defects or an incorrect item sent by us.

Cancellations
As a general rule, we do not accept cancellations for a change of mind or other customer reasons after an order is confirmed.

Contact
fukushimakeijiro@gmail.com