Shipping policy

Last updated: October 25, 2026

Thank you for shopping with KGR Harmony Music Gear. This policy explains how we ship your order, what it costs, and what to expect after you buy.

If you have any questions, contact us at fukushimakeijiro@gmail.com.

Dispatch Times

After your order and payment are confirmed, orders normally ship within 7 business days (excluding weekends, public holidays and our business closures). For made-to-order products, special colors and pre-orders with an individual lead time or dispatch date stated on the product page, that schedule takes precedence.

Dispatch time is separate from shipping transit time. You'll receive a confirmation email with tracking, if the shipping method supports it, as soon as your order ships.

Shipping Methods & Delivery Times

Available shipping methods and delivery estimates are shown at checkout. Estimates begin once your order ships and may be affected by carrier delays, weather, and other events outside our control.

Shipping costs

Shipping charges are shown at checkout before you complete your purchase. Import duties, import taxes, and customs clearance or carrier fees are separate, as explained below.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We ship from Japan to the destinations available at checkout. Select your delivery country in the store header to check product availability and currency, then confirm delivery availability at checkout.

Shipping to Australia

Orders to Australia are shipped from Japan via Yamato International TA-Q-BIN, subject to the carrier's delivery coverage. Shipping is a flat AUD 35 per order, including orders over 2 kg. We cover any additional outbound freight cost above this amount.

Any import duties, import GST, customs clearance fees, inspection fees, or other destination carrier charges payable on arrival are not included in the product price or shipping charge and are the customer's responsibility. These import charges are not collected at our checkout. The carrier may require payment before delivery. Customs processing and local delivery conditions may affect delivery times.

Import Duties, Taxes & Customs Fees

For orders shipped to the United States, import duties, import taxes, customs clearance fees, and other related carrier fees are not included in the product price or shipping charge and are the customer's responsibility. These import charges are not collected at checkout.

Orders to the United States are shipped from Japan via Yamato International TA-Q-BIN, with local delivery handled by UPS. UPS or its customs clearance agent may request payment before or upon delivery. Please follow the carrier's payment instructions.

Any applicable import charges are determined during customs clearance. Customs processing and payment of these charges may affect delivery times.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us at fukushimakeijiro@gmail.com and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at fukushimakeijiro@gmail.com.